Yes - various restrictions and lockdowns stopped my own kids seeing their Grandparents and friends and relatives.
We tried video calling but it never tended to work that well without some 'structure' to a call. Group calls ended up with everyone jabbering over each other whilst grandparents videoed their toes and video effects / filters ended up with the little darlings just watching themselves pulling funny faces...
No. The sort of games that are included only really work when playing 1 v 1.
Also video calls with multiple people tend to be hard for young children to concentrate on and (some) grandparents to hear.